Service without compromise
Service & Support - putting your business first
Passionate about exceeding our customers expectations, we have successfully supported our customers with global leading RENK products since 2007. Our people at RBK who have years of experience in building successful relationships with over 1500 customers are our most valuable asset. This combination has resulted in years of success for our OEM customers, ensuring one of the most critical parts of their machines or system continues to run with zero downtime. We offer our customer’s support on the phone and email 24 hours a day, 7 days a week, 365 days a year, giving you the peace of mind that we are always available to help putting your business first.
Customer Site Visits
We are also pleased to visit customer sites, to review their current applications or requirements, and provide a complete site survey service of all a customer's current bearing requirements. This enables us to quickly and accurately identify the type of bearings and understand the application, the operating conditions and consequently the requirements moving forward.. Assisting our customers with the selection of suitable fluid film bearings for their design or application is another part of the support we offer, so they enjoy the security of knowing the correct bearings are being specified for each and every project.
Database & Archive
Using both our electronic customer database and contractual documentation library which is continually maintained, we have access to all technical and commercial information for every RENK bearing supplied into the UK and Ireland for the last 40 years. From the unique bearing ID number, we are able to immediately identify and supply information such as operational and performance data, full bearing assembly and parts drawings, spare parts lists, and commercial proposals for full replacement bearings and any replacement spare parts.
About us
As the UK office proudly representing RENK, we constantly strive to exceed the highest levels of support offered to customers across the last 40 years, delivering the best RENK products to all our customers from the global leader in fluid film bearings and couplings. No compromises when it comes to quality, this principle applies to every single area of RENK product. The RENK quality philosophy is the underlying theme that determines each and every one of our activities throughout our company, and as their partner, we are humbled and proud to represent them.
RBK team - working for you
Eddie - OEM Sales and Technical
Nathan - OEM Sales and Technical /Aftermarket
Dawn - Aftermarket Sales Coordinator
Roy - Administration Support
Nick - Accounts
Clare - Company Secretary
Benjamin - Intern