expert assistance, where you need it, when you need it
We here at RBK have a passion to continue giving our customers world class support. Making use of our extensive knowledge and expertise in RENK fluid film bearings and couplings, customers in the UK and Ireland continue to enjoy the highest level of technical support which they've received for many years, ensuring one of the most critical parts of their machines continues to run with minimal downtime. Using both our electronic database and contractual documentation which is continually maintained, we have access to all technical and commercial information for every RENK bearing supplied into the UK and Ireland for the last 40 years. From the unique bearing ID number, we are able to immediately identify and supply information such as operational and performance data, full bearing assembly and parts drawings, commercial proposals for full replacement bearings and any replacement parts.
We offer our customers support on the phone and email 24 hours a day, 7 days a week, giving you the peace of mind that we are always available to help when called upon. We are also pleased to visit customer sites, to review their current applications or requirements, and provide a complete site survey service of all a customer's current bearing requirements. This enables us to quickly and accurately identify the type of bearings and understand the application, the operating conditions and consequently the requirements moving forward..